We have put together a list of frequently asked questions and their answers below. Hopefully you will find the answer to your questions here, but if not, please do not hesitate to contact us at firstname.lastname@example.org
Where do you deliver?
We regularly ship to the following destinations:
Andorra, Australia, Austria, Azerbaijan, Bahrain, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Finland, France, Germany, Gibraltar, Great Britain, Greece, Guernsey, Hong Kong, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Lebanon, Liechtenstein, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Portugal, Qatar, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United States
We endeavour to fulfil all orders and may be able to deliver to your destination even if it’s not listed above. Please contact us at email@example.com to discuss shipping enquiries.
When will I get delivery?
All our products are handmade and handcrafted especially for YOU.
Deliveries will take up to 8 weeks. Our carriers will contact you directly to agree time slots.
Please see our delivery and returns page for more detail.
I still haven’t received my order even though I’ve been notified of its dispatch.
Please email us at firstname.lastname@example.org with your name and order number and we will look into it immediately. All of our parcels are tracked so we will be able to resolve any problems quickly for you.
Can I choose a different delivery address?
Yes, it is possible to choose a different delivery address to the billing address at the point of checkout.
Why do I have more than one delivery? Where are my other items?
This may be a result of your order consisting of a combination of both Standard, Quick and handcrafted which are delivered by different couriers.
Are my card details secure on your system?
Yes, your card details are completely secure.
Can I order over the phone?
Yes, our order-line is (+44) 01344 227298 and we are open from: Monday – Friday 9am – 5pm.
When will you debit my order?
All orders are debited at the time of the transaction.
How can I check when a certain product is available?
Our website is constantly updated with current stock availability.
I want more information on a product?
Then email us at email@example.com specifying what you need to know and we will send you as much information as we can.
Do we supply products for commercial use?
Our products are recommended for domestic and commercial purposes.
How do I use my discount, media or promotional code?
If you have a Discount, Promotion or Media Code you simply need to enter this at the checkout or give it to the customer service agent for phone orders and this will then calculate any discount available at that time. Please note that only one promotional offer can be used at any one time and these exclude products already discounted and delivery charges.