What is you telephone number?

You can contact us in our showroom on 01344482394.

Mon-Fri 9.00am-5.00pm Sat 10.00am-4.00pm

 

What is your address ?

Our address is Moss End Garden Village, Maidenhead Road, Bracknell RG42 6EJ.

 

Do you have a showroom?

Yes, we do. Our showroom is located in Moss End Garden Village, Maidenhead Road, Bracknell, RG42 6EJ.

 

What is Luxury Chandelier?

Luxury Chandelier is an independent company, specialised in bespoke design lighting solutions, and made-to-order lights. An official supplier of high quality, hand-made and hand-crafted lamps on the UK market.

 

What products do you sell?

We sell high end, bespoke design lighting solutions.

 

Can I place my order over the phone?

Yes, you can. To place an order by phone please call 01344482394.

 

Do you offer an interior design advice?

We don’t offer interior design advice, but we do offer a free of charge lighting consultation to help you find the perfect lighting solution for your interior.

 

How much is the shipping in UK?

We offer free shipping on all orders around UK.

 

Do you ship to other countries?

Yes, we do, although the costs of the shipping outside of UK must covered by the customer.

 

Where do you deliver?

We regularly ship to the following destinations:

Andorra, Australia, Austria, Azerbaijan, Bahrain, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Finland, France, Germany, Gibraltar, Great Britain, Greece, Guernsey, Hong Kong, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Lebanon, Liechtenstein, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Portugal, Qatar, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United States

We endeavour to fulfil all orders and may be able to deliver to your destination even if it’s not listed above. Please contact us at customercare@luxurychandelier.co.uk to discuss shipping enquiries.

 

How will I know if my order was shipped?

Once your order has been shipped you will be notified via email and we will provide you with a tracking number.

 

When will I get delivery?

All our products are handmade and handcrafted especially for YOU.
Deliveries can take up to 8 weeks depending on your order. Our carriers will contact you directly to agree time slots.

Please see our delivery and returns page for more detail.

 

Why do I have more than one delivery? Where are my other items?

This may be a result of your order consisting of a combination of both Standard, Quick and handcrafted which are delivered by different couriers.

 

I need some help urgently, what should I do?

If you have any urgent query, please contact us on our phone 01344482394.

 

What is the white glove service delivery?

White glove delivery is a premium delivery service that includes delivery to the room in which you need your items placed or installed, plus removal of any packaging.

 

I can’t find what I’m looking for ?

In case you can’t find what you are looking for, don’t hesitate to contact our friendly team. Just email customercaree@luxurychandelier.com.

 

Which payment methods do you accept?

We accept following payment methods: Bank Transfer, Credit Debit Card, PayPal, Klarna (instalment payments).

 

What if I received the wrong item?

If you have received the wrong item, please contact our Customer Care team on customercare@luxurychandelier.co.uk  or call us on 01344482394.

 

I still haven’t received my order even though I’ve been notified of its dispatch.

Please email us at customercare@luxurychandelier.co.uk with your name and order number and we will look into it immediately. All of our parcels are tracked so we will be able to resolve any problems quickly for you.

 

Can I choose a different delivery address?

Yes, it is possible to choose a different delivery address to the billing address at the point of checkout.

 

Are my card details secure on your system?

Yes, your card details are completely secure.

 

When will you debit my order?

All orders are debited at the time of the transaction.

 

How can I check when a certain product is available?

Our website is constantly updated with current stock availability.

 

I want more information on a product?

Then email us at customercare@luxurychandelier.co.uk specifying what you need to know and we will send you as much information as we can.

 

Do we supply products for commercial use?

Our products are recommended for both, domestic and commercial purposes.

 

How do I use my discount, media or promotional code?

If you have a Discount, Promotion or Media Code you simply need to enter this at the checkout or give it to the customer service agent for phone orders and this will then calculate any discount available at that time. Please note that only one promotional offer can be used at any one time and these exclude products already discounted and delivery charges.