You may cancel your order with us in writing/telephone by emailing customercare@luxurychandelier.co.uk or calling +44 13 4422 7298 at any time up to 7 working days after the date of delivery without specific reason.

Where goods have been delivered to you, you must return these goods to us; when you notify us of your cancellation we will inform you how to return the goods to us.

2. Save to the extent that products you receive are faulty or defective your right to cancel your order in accordance with Section 1. does not apply to contracts for the delivery of goods (i) manufactured to your specifications or clearly tailored to your personal needs, or (ii) which are not suitable for return due to their condition – all goods returned must be in a perfect and saleable condition with original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected. The fact they spoil quickly or whose expiration date has passed, or (iii) the delivery of audio, or video recordings or software if the delivered data medium has been unsealed by you or (iv) the delivery of newspapers and magazines. If you rightfully exercise your right to cancellation in accordance with Section 1. then Luxury Chandelier will refund the price of the product together with the delivery cost, however you will be responsible for the cost of returning the product. We aim to process these refunds as soon as possible but this may take up to 30 days from the date of cancellation.

3. In addition to the right to cancel your order set out in Section 1. you have the right to return any products you receive up to 14 days after the date of delivery. For returns of products, contact the Luxury Chandelier Customer Service on customercare@luxurychandelier.co.uk or calling +44 13 4448294. Luxury Chandelier will send you a return slip to the email address that has been provided. The return slip will guide you through the return process.

Save to the extent that products you receive are faulty or defective your right to return any products that you receive in accordance with Section does not apply to contracts for the delivery of goods (i) manufactured to your specifications or clearly tailored to your personal needs, or (ii) which are not suitable for return due to their condition – all goods returned must be in a perfect and saleable condition with original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected. The fact they spoil quickly or whose expiration date has passed, or (iii) the delivery of audio, or video recordings or software if the delivered data medium has been unsealed by you or (iv) the delivery of newspapers and magazines.

If you rightfully exercise your right to return any products, you have received in accordance with Section 3. then Luxury Chandelier will refund the price of the product together with the delivery cost however you will be responsible for the cost of returning the product. We aim to process all such refunds as soon as possible but this may take up to 30 days from the date of return of the product to Luxury Chandelier